Customer Order Cancellation for WooCommerce

Order Cancellation Settings

• Display Cancel Button: display cancel button for selected order statuses
• Approval Status: set approval status if cancellation request is approved
• Decline Status: set decline status if cancellation request is declined
• User Role: display cancel button for selected user roles
• Select Product/Category: display cancel button for selected products or categories
• Cancellation Reason: enable checkbox to receive cancellation reason
• Cancellation Reason Options: add cancellation reasons one line per row
• Immediate Cancellation: select this option for orders to be cancelled immediately after submitting cancellation request
• Hide Cancel Button: option to hide cancel button after certain period of time
• Enter Time: set time period for when cancel button should be hidden, time starts when order is placed
• Enter Time in Whole Number or Points: set time in whole number or points. For minutes, you needs e.g. 0.5 = 30 minutes
• Customer Note: customer note will appear in cancellation popup
• Send Emails to Customer: select this option to send email to customer
• Send Emails to Owner: select this option to send email to owner
• Enter Cancellation Fee: set cancellation fee in percentage
• Select Refund Type: the order will refunded fully or partially according to selection
• Enter Partial Deduction Fee: partial fee will be deducted from order total in percentage

Order Cancellation Request

Within the admin panel, go to WooCommerce > Order Cancellation Request. Here,  all customer order cancellation requests will be displayed:

You can also select and view customer order cancellation requests. After viewing, you can Approve or Decline customer cancellation requests.